Hotel Policy

Smoking Policy                                     

Some guest rooms and public spaces are 100% non-smoking. Rp150,000 cleaning fee will be charged to any guest who violates the smoking policy. Additional charges are to be paid at guest’s expense for any other damages caused. Please inform our front desk staff during check in if you would like a smoking room.

Waitlist Policy

We does not offer the option of a waitlist if fully committed.

Lost and Found Policy

Grand Hawaii Hotel Pekanbaru is not responsible for lost, damaged, or stolen personal items. All rooms are equipped with in-room safes. Should any guests lose personal belongings whilst staying at Grand Hawaii Hotel Pekanbaru, if recovered, the item will be recorded as ‘found’. Grand Hawaii Hotel Pekanbaru keeps detailed records of all ‘found’ items, and will make a reasonable effort to contact the guest if an item is left in the hotel’s guest room after the guest has checked-out which will be placed in our Lost & Found safety box. We will ship items back at the owner’s expense. Any items in the Lost & Found, which are not claimed within thirty (30) days, will be donated to a local charity or discarded.

General Policy

Grand Hawaii Hotel Pekanbaru has a zero tolerance policy in which it will refuse to admit or refuse service or accommodation in the hotel or may remove a person who: while on the premises of the hotel acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy hotel property, or causes or threatens to cause a public disturbance; or refuses or is unable to pay for the accommodations or services. Grand Hawaii Hotel Pekanbaru may limit the number of persons who may occupy a particular guest room in the hotel and will only allow registered guests to use its facilities. A person who negligently or intentionally causes damage to the hotel or any furniture or furnishings within the hotel, shall be liable for damages sustained by the hotel staff, including the hotel’s loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired.


Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older with valid identification.

Pet Policy

Grand Hawaii Hotel does not allow pets due to concerns that some guests have allergic reactions towards pet dander and due to the threat of ticks and fleas.

Housekeeping Service

We provide 24 hours housekeeping service.